Order Cancellation Policy

Order Cancellation Policy

Last updated: August 2026

At Calvura, we understand that sometimes plans change. This policy explains when and how you can cancel an order placed on calvura.com.

1. Cancellation Before Dispatch

You may request to cancel your order before it has been dispatched for delivery. To do so, please contact us as soon as possible after placing your order:

Please include your order number and the reason for cancellation in your message. We will do our best to process your request promptly.

If your cancellation request is approved before dispatch, a full refund will be issued (where applicable). For COD orders, no payment would have been made, so no refund is necessary.

2. Cancellation After Dispatch

Once an order has been dispatched and handed over to the courier, it can no longer be cancelled. In this case, you may refuse the delivery at the door, and the item will be returned to us. Please contact us immediately if you wish to do this so we can note it on your account.

Please note that repeated refusals without valid reasons may result in restrictions on future orders, particularly for Cash on Delivery (COD) customers.

3. Cancellation of COD Orders

  • For COD orders, if you wish to cancel before dispatch, please contact us as early as possible.
  • If a COD order has already been dispatched, please do not refuse delivery without contacting us first.
  • Repeated cancellations or refusals of COD orders may result in COD being unavailable for future orders from your account.

4. Cancellation by Calvura

We reserve the right to cancel any order under the following circumstances:

  • The ordered item is out of stock or unavailable from our supplier
  • We are unable to verify the order or delivery details
  • Suspected fraudulent activity or policy violations
  • Delivery is not possible to the provided address

In such cases, we will notify you promptly and issue a full refund if payment was made online.

5. Refunds on Cancelled Orders

  • For online payment orders cancelled before dispatch: a full refund will be processed within [REFUND PROCESSING TIME — e.g., 5–7 business days] to the original payment method or via bank transfer.
  • For COD orders cancelled before dispatch: no refund is needed as no payment was collected.
  • Refunds for returned COD orders (refused at delivery) are not applicable as no payment was made.

6. How to Request a Cancellation

  1. Contact us at officialcalvura@gmail.com or WhatsApp us at 03446678447.
  2. Provide your order number and reason for cancellation.
  3. Our team will confirm whether the cancellation is possible and guide you on next steps.

Contact Us

For any cancellation queries, please reach out to us: