Refund & Return Policy

Refund & Return Policy

Last updated: August 2026

At Calvura, your satisfaction is important to us. We strive to deliver quality products, but we understand that issues can sometimes arise. This policy explains when and how you can request a return or refund.

1. Eligibility for Returns

You may be eligible for a return or refund if:

  • You received a damaged or defective item
  • You received the wrong item (different from what you ordered)
  • The item is significantly different from the product description on our website

Returns are not accepted for:

  • Change of mind or personal preference
  • Items that have been used, washed, or altered
  • Items without original packaging (where applicable)
  • Items not reported within the return window (see Section 2)

2. Return Window

To be eligible for a return, you must contact us within [RETURN WINDOW — e.g., 3, 5, or 7 days] of receiving your order. Requests made after this period may not be accepted.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at officialcalvura@gmail.com or call/WhatsApp us at 03446678447.
  2. Provide your order number, a description of the issue, and clear photos or a video showing the problem.
  3. Our team will review your request and respond within [RESPONSE TIME — e.g., 1–3 business days].
  4. If your return is approved, we will provide instructions on how to send the item back.
  5. Once we receive and inspect the returned item, we will process your refund or replacement.

4. Refund Process

  • Approved refunds will be processed within [REFUND PROCESSING TIME — e.g., 5–7 business days] after the returned item is received and verified.
  • Refunds for online payments will be returned via the original payment method or bank transfer, as agreed.
  • Refunds for Cash on Delivery (COD) orders will be issued via bank transfer or EasyPaisa/JazzCash to the account details provided by the customer.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Replacements

In some cases, instead of a refund, we may offer a replacement of the same item. This will be discussed and agreed upon with you during the return process.

6. Return Shipping

  • If the return is due to a defect, damage, or our error, Calvura will cover the return shipping cost.
  • If the return is for any other approved reason, the customer may be responsible for return shipping costs.
  • Please do not send items back without prior approval from our team, as unapproved returns may not be accepted.

7. COD Orders

For Cash on Delivery orders, refunds cannot be issued in cash at the door. If a refund is approved for a COD order, it will be processed via bank transfer or mobile wallet (EasyPaisa/JazzCash) after the return is verified.

8. Non-Returnable Items

Certain product categories may be non-returnable for hygiene or safety reasons. This will be clearly noted on the product page where applicable.

Contact Us

For any return or refund queries, please reach out to us: