Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: August 2026

Thank you for shopping with Calvura. This policy outlines how we handle shipping and delivery for orders placed on calvura.com. We work with trusted third-party courier partners to deliver your orders across Pakistan.

1. Shipping Coverage

We currently deliver to addresses across Pakistan. If you are unsure whether we deliver to your area, please contact us before placing your order.

2. Order Processing Time

  • Orders are processed within [PROCESSING TIME — e.g., 1–2 business days] after payment confirmation or order placement (for COD orders).
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an order confirmation via email or SMS once your order is placed.

3. Delivery Timeframes

Estimated delivery times vary depending on your location:

  • Major Cities (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): [ESTIMATED DAYS — e.g., 3–5 business days]
  • Other Cities & Towns: [ESTIMATED DAYS — e.g., 5–8 business days]
  • Remote Areas: [ESTIMATED DAYS — e.g., 7–12 business days]

These are estimates only. Actual delivery times may vary due to courier delays, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
  • [CUSTOMIZE: e.g., "We offer free shipping on orders above PKR [AMOUNT]." or "A flat shipping fee of PKR [AMOUNT] applies to all orders."]

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) as a payment option for eligible areas across Pakistan.
  • For COD orders, payment is collected by the courier at the time of delivery.
  • Please ensure someone is available at the delivery address to receive and pay for the order.
  • If a COD order is not received or is refused without a valid reason, future COD orders from that customer may be restricted.

6. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via SMS or email (where available).
  • You can use this tracking number on the courier's website to monitor your delivery status.
  • If you have not received tracking information within [TRACKING UPDATE TIME — e.g., 2–3 business days] of placing your order, please contact us.

7. Third-Party Couriers

Calvura works with third-party courier companies to fulfill deliveries. While we make every effort to ensure timely delivery, we are not responsible for delays caused by courier companies, incorrect addresses provided by the customer, or circumstances beyond our control.

8. Incorrect or Incomplete Address

Please ensure your delivery address is accurate and complete when placing your order. Calvura is not responsible for failed deliveries due to incorrect or incomplete address information. Additional charges may apply for re-delivery attempts.

9. Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts, the package may be returned to us. In such cases, please contact us to arrange re-delivery. Additional shipping charges may apply.

10. Damaged in Transit

If your order arrives visibly damaged, please take photos or a video at the time of delivery and contact us immediately. Do not discard the packaging. We will work with you to resolve the issue as quickly as possible. Please refer to our Refund & Return Policy for further details.

Contact Us

For any shipping or delivery queries, please contact us: